JOB DESCRIPTION Position Fulfilment Administrator Salary Range £27,500-£30,000 Location Head Office, Hull Reports to Fulfilment Manager Hours 41.5 hours Per Week Term Monday to Friday 8am – 5pm and 1 Saturday in every 3 weekends. Service Overview The Fulfilment Department provide a best in class ship chandling service to the shipping and offshore industry. Job purpose The Fulfilment Administrator plays a key role in ensuring customer orders are processed accurately and efficiently from receipt through to delivery. Working within a fast-paced environment, the successful candidate will support the Fulfilment Team and Fulfilment Manager by managing a high volume of sales orders, coordinating with internal departments, procuring non-stock items, and maintaining excellent customer service standards. The role requires strong organisational skills, attention to detail, and a customer-first approach to ensure orders are delivered on time and in full. Key responsibilities and accountabilities: • Process a high volume of customer sales orders accurately and efficiently. • Take full ownership of customer orders from receipt through to completion, ensuring all requirements are met. • Support the Fulfilment Manager and wider Fulfilment Team with daily operational activities. • Liaise closely with Sales, Warehouse, Transport, Procurement, and other internal departments to ensure seamless order fulfilment. • Procure non-stock items as required, ensuring competitive pricing, product availability, and timely delivery. • Monitor order progress and proactively resolve any issues that may impact customer deliveries. • Ensure all customer orders are fulfilled accurately, on time, and in full. • Maintain and update order information within company systems, always ensuring data accuracy. • Deliver a high level of customer service, adopting a "customer comes first" mentality in all interactions. • Communicate effectively with customers regarding order status, delivery updates, and any potential delays. • Ensure quality standards and company procedures are consistently met. • Work closely with suppliers to ensure products are ordered and delivered within required timescales. • Prioritise workload effectively to meet tight deadlines and changing business demands. • Identify opportunities for process improvements and contribute to continuous improvement initiatives. • Handle customer queries and complaints professionally, ensuring satisfactory resolution. HUTTON CHANDLERS PERSON SPECIFICATION POST TITLE: Sales Administrator ESSENTIAL CRITERIA EDUCATION/ QUALIFICATIONS • NVQ Level 3 business Administration • Good working knowledge of Microsoft Office applications, including Excel, Word, and Outlook • Knowledge of ERP, CRM or Order Management Systems • Previous experience in an administration, customer service, order processing, fulfilment, or supply chain support role. • Experience processing high volumes of orders in a busy office environment. • Excellent attention to detail and accuracy. • Strong organisational and time management skills. • Ability to manage multiple tasks and prioritise effectively. • Excellent communication and interpersonal skills. EXPERIENCE • Customer-focused with a commitment to delivering outstanding service. • Ability to work under pressure and meet demanding deadlines. • Strong problem-solving skills and ability to make informed decisions. • Proactive approach with the ability to use initiative and work independently. • Team player with the ability to build strong relationships across departments. • Good working knowledge of Microsoft Office applications, including Excel, Word, and Outlook. • Strong IT literacy and confidence using business systems. • Highly organised and detail oriented. • Positive and professional attitude. KNOWLEDGE/SKILLS/ ABILITIES • Self-motivated and reliable. • Flexible and adaptable to changing priorities. • Customer-centric mindset. • Strong sense of ownership and accountability. • Results-driven with a commitment to achieving service and operational targets.